The meaning of the name is bright pearl. As we know that Indonesia especially Bali Island has many beautiful sightseeing. We want to express and introduce the culture of Indonesia to the world.

You can find our Head Office in the city of Badung, Bali.

Office Mutiara Cemerlang Tours:
Graha Mutiara No 23 Abianbase, Mengwi,
Badung, Bali 80351

Phone : +62 361 900 65 74
Phone/ WA : +62 81 2390 9574 / +62 81 246 970 644
Email : [email protected]

The love we have for the country, the people and its culture is what we want to share with you. For more than 20 years we have experience in tourism as we have handle many local guests and expatriates to travel around the world. Because of our previous jobs as ticketing staff at one of the biggest airlines in the world. We are also writing an extensive travel guide and just because we wanted to.

Yes! We are always keep our commitment that our customer satisfaction is priority. We are respect, to be responsible, work wholeheartedly, and honesty.

We’ll communicate mostly by WhatsApp and email as we need to attach documents and proposals. You can also contact us on our office number, chat with us on the website or give us a direct call. Because we are located in Indonesia, the time difference with Europe and America is not always convenient, hence e-mails are easiest. If you’d like to talk with us on the phone, it is no problem to set up an appointment.

First, you can do a direct call/ WhatsApp us to 08123909754 or 081246970644. Second, you can send an email directly to [email protected]. Third, you can browse our website for inspiration on your holiday and click one of the “Pesan Sekarang” buttons to be redirected to the form. If you fill in this form it will be e-mailed to us.

As earliest as possible you plan your trip.

That depends on the complexity of your tour. A few emails can be enough, but exchanging ideas and suggestions from both sides can take up a few weeks. We don’t mind though, we are aiming for your perfect holiday!

Due to privacy reasons we can’t give contact details of other travelers, however you can check out our travel stories at Testimony pages.

Yes! Our tours are suitable for even the youngest travelers! We can make sure the tours and activities included suit all age.

We will look for a suitable alternative and propose it to you. The price may changes as per availability.

Because we have widely networking.

Yes! Should anything happen, you can claim costs and help is provided. We can help you to choose the best insurance for your tours. It has different price for different destination and insurance level e.g Europe and Asia. This should be done before departing to your destination.

Cancellation based on our partner policy (Airlines, Hotel, and Other Partners).

Yes! Because we experienced more than 25 years. We have a worldwide connection to the airlines around the world. It proven with many loyal expatriates that we handled for more than years.

Yes! We can book all domestic airlines for you. Such as Garuda, Airasia, Batik, Sriwijaya, Nam Air, Citilink, Lion, Wings Air, Trigana Air, Kalstar, Express, Tiget Schoot, Jetstar, etc.

It is depending on the countries you are visit. Some of countries in South East Asia can obtain a free visa for Indonesian passport holder. For more information contact us.

It is your own responsibility to get the correct information regarding health issues for your destinations. Please contact your doctor or institute who can inform you about the proper vaccinations and prophylaxis.

Once the payment settled. We will send the documents to your email.

We can do request for special food requirement because of medical reason and religion only. We can do request to the Airlines minimum 2×24 hours before departure.

If you would like to change the trip, please contact us and we will contact our partner, subject to fee.

Most likely you will communicate in English with the guide. But if you want to have tour leader from Indonesia, It will be accompanied by costs.

Yes! You can give the tip to the local guide and the driver directly. Tipping depends on the packages you take.

Usually you can check in around 2 PM, check out time is mostly between 10 AM and midday. If you arrive early or have a late departure you can request for an early check in or late check out for which you most likely need to pay. You can always store your luggage at the reception after check out or before checking in.

Please contact us +628123909754 or email to [email protected] immediately.

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